Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Monthly Archives: September 2022
Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Seventy-nine percent of consumers plan to cancel subscriptions, move to lower-cost providers, or renegotiate existing contracts to combat inflation, according to new data released by UJET, Inc. Continue reading Nearly 80% of Consumers to Cut Back Spend Amid Record Inflation, According to New UJET Research
Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact centre software solutions to businesses that are looking to deploy an omnichannel call centre solution easily and integrate Microsoft Teams as part of their customer service operations. Continue reading Gapcloud Chooses Bright Pattern For It’s Effortless Integration with Microsoft Products, Ease of Use, and Speed of Deployment
Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering
Daon. Inc., the Digital Identity Trust company, announced the availability of IdentityX® voice biometrics on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Daon IdentityX Voice Biometric Authentication Now Available for Genesys Cloud CX via New AudioHook Offering
ActionIQ Launches HybridCompute, Empowering IT Leaders to Build Composable Customer Data Stacks
ActionIQ, the leader in customer experience (CX) solutions that deliver actionable insight from customer data, announced the launch of HybridCompute, a new feature of the AIQ InfiniteCompute technology that removes the requirement to replicate and move data, allowing enterprise IT teams to unbundle their customer data stack and take full control over where data is stored and queried. Continue reading ActionIQ Launches HybridCompute, Empowering IT Leaders to Build Composable Customer Data Stacks
Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)
Consilium Software, a world-leading provider of customer engagement solutions, announced the launch of a new Customer Engagement Platform (CEP) that combines interactions, management, and business intelligence (BI) into one unique platform to deliver AI and omnichannel-enabled connected digital experience for Cisco, Genesys and Amazon Connect cloud and on-premises contact centre solutions. Continue reading Consilium Launches New AI-Powered Multi-Vendor, Multi-Cloud Customer Engagement Platform (CEP)