Short waiting times and quick resolution of their query are the two most important elements of customer service for consumers, according to new research. Continue reading Customer service: short waiting times more important than choice of channels
Monthly Archives: September 2022
OneSignal Raises $50 Million in Series C Funding to Accelerate Global Expansion of Customer Messaging and Engagement Platform
OneSignal, the world’s leading customer engagement platform, secured $50M in Series C funding to advance its unified messaging and orchestration capabilities, enhance its mobile data-driven email product, and deepen its geographic footprint in Europe, Asia, and Latin America. Continue reading OneSignal Raises $50 Million in Series C Funding to Accelerate Global Expansion of Customer Messaging and Engagement Platform
Tollring deepens integration with Mitel
Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Continue reading Tollring deepens integration with Mitel
BT Group announces flagship new Sheffield office
BT Group has unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and telecoms firm has put pen to paper on a deal to take up residence at the landmark Endeavour building, based at Sheffield Digital Campus, which will be able to house around 1,000 colleagues. Continue reading BT Group announces flagship new Sheffield office
New Global Marketing Director Appointed to Help Drive Eckoh’s Business Growth
Eckoh, the global provider of Customer Engagement Security Solutions, has appointed Ruth Oakey as Global Marketing Director. Continue reading New Global Marketing Director Appointed to Help Drive Eckoh’s Business Growth
Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry
Recently, Frost & Sullivan researched the European customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance (TP) with the 2022 Europe Market Leadership Award. The company increases the uptake of automation and the integration of tech-based solutions to enhance customer experience. Continue reading Teleperformance Applauded by Frost & Sullivan for Its Market Leadership in the European Customer Experience Outsourcing Services Industry