Puzzel, a leading European CCaaS innovator, has announced the launch of its new Puzzel Partner Programme. In line with their new set of product packages, this latest launch will help simplify, improve and reward business partnerships with Puzzel. Continue reading Puzzel launches new competitive CCaaS Partner Programme
Monthly Archives: September 2022
Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year
Only 7% of CFOs plan to decrease customer service spending over the next 12 months, according to a July 2022 poll of 234 finance leaders by Gartner, Inc. Twenty-one percent plan to increase customer spending and 72% to maintain spending, despite economic pressures. Continue reading Gartner Poll Finds Less Than 10% of CFOs Plan to Decrease Customer Service Spending Within the Next Year
ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact centre solution
CONTACTCENTER4ALL, a global provider of contact centre solutions for Microsoft platforms, has announced its CC4Teams omnichannel software has achieved official Microsoft certification. Continue reading ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact centre solution
Khoros and Talkwalker partner to deliver seamless social media management and listening
Khoros, an award-winning leader in digital-first customer engagement software and services, and Talkwalker, a leading consumer intelligence and deep listening company, announced their partnership to provide brands with a world-class social media management, intelligence, and deep listening experience. Continue reading Khoros and Talkwalker partner to deliver seamless social media management and listening
New partnership will keep off site workers safe
Concerns over the wellbeing of employees who work remotely or are potentially vulnerable travelling to and from their workplace is at the heart of the new partnership between Lemon Contact Centre and personal safety app help me Angela. Continue reading New partnership will keep off site workers safe
UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals
Infinity, the global call intelligence and speech analytics platform, can reveal that it has seen significant spikes in call volumes to utilities providers using its platform relating to energy price cap increases. Continue reading UK Energy Providers Inundated with Customer Calls Due to Price Hikes, Infinity Data Reveals