SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the launch of Intelligent Transcription, a real-time voice AI transcription service that goes beyond previous solutions by accurately capturing, identifying and attributing meaning to conversations. Continue reading SoundHound Launches Breakthrough Intelligent Transcription Service
Monthly Archives: October 2022
Alida Launches Conversational Surveys
Alida, a leader in experience management, delivered its Fall 2022 product release, bringing to market new technology innovations on its market-leading Total Experience Management (TXM) platform, including a new Conversational Surveys product. Continue reading Alida Launches Conversational Surveys
Desktop Beats Mobile in Financial Services Industry; Contentsquare Benchmark Report Indicates Opportunity to Enhance Digital Experience
Despite mobile driving the majority of digital traffic across industries, more than half of visits to financial services sites (59.97%) still happen on desktop, according to Contentsquare’s 2022 Financial Services Digital Experience Benchmark Report. Continue reading Desktop Beats Mobile in Financial Services Industry; Contentsquare Benchmark Report Indicates Opportunity to Enhance Digital Experience
Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case
Balto, a leader in uniting contact centre agents with AI for better conversations, has released a new update to the Balto Real-Time Index, a tool that collates trends, insights, and in-depth analysis for contact centres. Using data sourced from over 150 million guided calls, the Index provides actionable insights based on trends surveyed over the past quarter. Continue reading Balto Releases Q3 ’22 Edition of Real-Time Index, Highlighting 150M+ Call Trends by Industry and Use Case
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
NICE announced the launch of FluenCX, a complete, integrated suite of digital CX solutions, created to deliver the best outcomes using AI to understand customer data and build exceptional, orchestrated customer journeys. Continue reading NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience
Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement, while improving the employee experience for front-line, back-office and support staff. Continue reading Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences