One of the UK’s newest and fastest growing debt collection providers has been awarded partner status by leading data analytics and panel manager, Qualco UK. Continue reading McLaren Credit Services secures Qualco partner status
Monthly Archives: April 2023
UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
UJET, Inc., the intelligent, modern contact centre platform, announced a new, strategic partnership with Alvaria and Google Cloud. Continue reading UJET, Google Cloud and Alvaria Partner to Integrate Google Cloud Contact Center AI Platform and Workforce Engagement Management
TeleVox Launches AI-Enabled Omnichannel Conversational Virtual Assistant for Healthcare Providers
TeleVox, an industry-leading provider of omnichannel digital patient technology, unveiled its latest innovation at the HIMSS Conference. Continue reading TeleVox Launches AI-Enabled Omnichannel Conversational Virtual Assistant for Healthcare Providers
Ada Announces First Omnichannel Generative AI Suite for Customer Service
Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. Continue reading Ada Announces First Omnichannel Generative AI Suite for Customer Service
ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
NICE announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. Continue reading ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience