Failing to deliver a seamless omnichannel customer experience is one of the most prevalent challenges CX leaders are dealing with right now. Continue reading 50% of CX Leaders have voted delivering a consistent omnichannel customer experience as their biggest challenge in 2023
Monthly Archives: July 2023
Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution. Continue reading Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
BCM One Completes Acquisition of International Voice Provider Pure IP
BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, announced that it has completed its acquisition of U.K.-based voice provider, Pure IP. The terms of the transaction, previously announced in April, were not disclosed. Continue reading BCM One Completes Acquisition of International Voice Provider Pure IP
Lemon Contact Centre celebrates 20 Years
Teesside’s Lemon Contact Centre is celebrating 20 years of providing zesty customer service, helping businesses to look after their clients across the UK and Europe since 2003. Continue reading Lemon Contact Centre celebrates 20 Years
Arvato CRM Solutions lays foundations for further sustainable growth with new HQ
Arvato CRM Solutions has opened a new 278-seat headquarters in Botanica Ditton Park, Datchet. Continue reading Arvato CRM Solutions lays foundations for further sustainable growth with new HQ
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Continue reading Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards