Royal Jordanian (RJ) announced the launch of its new Voice of the Customer programme, powered by technology from Medallia, the global leader in customer and employee experience, and delivered by Kantar. Continue reading Royal Jordanian selects Medallia and Kantar to power new Voice of the Customer programme
Monthly Archives: July 2023
Triple acquisition boosts Babble’s customer base
Babble announces the successful acquisition of three companies: NTE; Talking Technology; and Unicomm which was advised by Evolution Capital; it also discloses for the first time a customer base asset purchase from Glasgow-based Simple Digital Solutions. Continue reading Triple acquisition boosts Babble’s customer base
CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
CleverTap, the all-in-one engagement platform, announced its partnership with SpiceJet, one of India’s premier airlines. This strategic collaboration will empower SpiceJet to enhance its customer experience by leveraging CleverTap’s advanced technology to deliver personalized and contextual communication across its web and mobile channels. Continue reading CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
Customer Service Outsourcer Kura South Africa Expands In Durban
Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa. Continue reading Customer Service Outsourcer Kura South Africa Expands In Durban
eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Bloomfire Acquires Seva to Enhance Knowledge Management Platform with Generative AI Capabilities
Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its reach in the enterprise knowledge management and generative AI space. Continue reading Bloomfire Acquires Seva to Enhance Knowledge Management Platform with Generative AI Capabilities