Business Systems, a leading provider of compliance and customer experience solutions, and TCC, a renowned consultancy firm specialising in financial services, and Recordsure, a unique AI RegTech provider, announced they are joining forces to provide advisory services and ongoing support to address the new Consumer Duty regulations. Continue reading Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer Duty Regulations
Monthly Archives: August 2023
Capita expands global relationship with ServiceNow
Capita has expanded its relationship with ServiceNow, the leading digital workflow company, to further embed the technology company’s services to help drive even better service outcomes for clients. Continue reading Capita expands global relationship with ServiceNow
40% of CX Leaders voted contact centre reporting as a top challenge in 2023
The latest research shows that contact centre reporting is suffering, with organisations being left without a single consolidated view of how the contact centre is performing. Continue reading 40% of CX Leaders voted contact centre reporting as a top challenge in 2023
Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands
Airkit, creator of the leading low-code platform used by brands from Fortune 500 to startups, announced the completion of an extensive rebranding effort in response to its refined mission to deliver no-code, autonomous AI agents designed to automate repetitive, redundant tasks while creating a better overall user experience. Continue reading Airkit Relaunches as Airkit.ai, Introduces AI Agent Customer Service Solution Built for eCommerce Brands
Upland Introduces New Relationship and Insight Mapping Technology for B2B Sales Organizations
Upland Software has introduced Altify Insights, a first-to-market solution designed to reduce sales cycles and increase win rates for B2B sales organizations. Continue reading Upland Introduces New Relationship and Insight Mapping Technology for B2B Sales Organizations
Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta’s Customer Experience Platform
Inbenta, an AI platform purpose-built to optimize customer experience, announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s customer experience platform. Continue reading Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta’s Customer Experience Platform