Drift, the buyer experience and Conversational AI company, announced an evolution of its buyer engagement platform, introducing three new products – Drift Engage, Site Concierge and Bionic Chatbots. Continue reading Drift Defines Future of Conversational Marketing with New AI-Powered Innovations
Monthly Archives: October 2023
Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection
Dialpad announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data. Continue reading Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection
Boomi Introduces Boomi GPT
Boomi™, the intelligent connectivity and automation leader, announced at its Silicon Valley Boomi World Tour, Boomi GPT, the first offering available in the Boomi AI suite, bringing a simple, conversational experience to the Boomi platform. Continue reading Boomi Introduces Boomi GPT
Mitel Closes on Transaction with Atos to Acquire Unify
Mitel, a global leader in business communications, announced it has closed on its previously published plans to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services businesses (CCS) of the Atos group. Continue reading Mitel Closes on Transaction with Atos to Acquire Unify
Diabolocom announces the acquisition of Phedone
Diabolocom, the European leader in cloud-based customer interaction management solutions for contact centres, announced its acquisition of the start-up Phedone and introduced its artificial intelligence solutions. Continue reading Diabolocom announces the acquisition of Phedone
Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes
Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls based on their urgency and aim to respond to the hot leads received from aggregators very quickly, sometimes with-in minutes. Continue reading Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes