Today, companies want to take advantage of every channel available to reach their customers: text, phone, webchat, email, social messenger apps, and more are in the mix. With this array of options, companies have more opportunity than ever to interact with their customers and build loyalty and trust. Yet with so many choices, getting it right—supporting customer conversations in the manner people want, while also being efficient—is of critical importance. Continue reading Understanding America’s Love-Hate Relationship with AI in Customer Care
Monthly Archives: October 2018
HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions
HireIQ Solutions, the innovative leader in artificial intelligence-driven talent acquisition solutions for customer-facing organizations announced that it has partnered with NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data and thereby improve business performance and efficiency. Continue reading HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions
Voxpopme Strengthens VideoCX Offering with Appointment of CX Industry Expert
Voxpopme, the video technology company that makes video research easy with its market-leading SaaS platform, announces the appointment of Jon Carbone as Vice President of VideoCX, the company’s video-first customer experience solution. In the role, Carbone will report directly to the company’s CEO. Continue reading Voxpopme Strengthens VideoCX Offering with Appointment of CX Industry Expert
Noble Systems Continues Regional Growth Plans with Key South African Appointment
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce further growth within the EMEA region with the appointment of Les Forsman as the Country Manager for South Africa. Continue reading Noble Systems Continues Regional Growth Plans with Key South African Appointment
IMImobile offers Apple Business Chat to help clients connect with customers wherever they are
IMImobile announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. Continue reading IMImobile offers Apple Business Chat to help clients connect with customers wherever they are
LivePerson Acquires Conversable
LivePerson, a leading provider of conversational commerce solutions announced that it has acquired Conversable, a leading conversational intelligence platform focused on social and marketing use cases, with a speciality in conversational commerce for the quick service restaurant and hospitality industries. Continue reading LivePerson Acquires Conversable