An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist eighteen times across five different awards programmes. Continue reading Webhelp Nominated For Eighteen Awards In Customer Experience And HR
Monthly Archives: October 2018
Upland Software Announces Acquisition of Rant & Rave
Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave
Aspect Software announces Aspect Via® 18.1
Aspect Software, a leading provider of fully integrated customer engagement, workforce optimisation, and self-service omni-channel solutions announced Aspect Via 18.1®, the latest version of Aspect’s complete customer engagement platform in the cloud. The recent release includes enhanced automated/self-service omni-channel continuity, greater enterprise integration, expanded APIs, greater data privacy, GDPR regulatory compliance features, and more. Continue reading Aspect Software announces Aspect Via® 18.1
NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
NICE announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. Continue reading NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies
Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has been recognized as a “Leader” for its PureCloud® platform in a new report, “The Forrester Wave™: Cloud Contact Centers, Q3 2018,” published this month. Forrester Research, Inc., a leading global research and advisory firm, looked at current product offering, strategy, and market presence. Continue reading Genesys Ranked a “Leader” in Cloud Contact Centers According to Independent Research Firm
CR-X, Inc launches strategic partnership with Vonage
CR-X, Inc, an industry leader in high-performing, scalable big data applications announces a strategic partnership with Vonage, a business cloud communications leader, to advance omni-channel analytics in the enterprise with the powerful new contact centre application; CustomerView®. Continue reading CR-X, Inc launches strategic partnership with Vonage