Jabra announces a new strategic partnership with Code Software to improve knowledge worker productivity and call quality through Code’s ground-breaking unified communications and collaboration (UC&C) software within Jabra devices. Continue reading Jabra announces new partnership with Code Software to drive better call quality →

NICE inContact, a NICE business, announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. Continue reading NICE inContact announces new outcome-oriented innovations for customer services →

Comm100 announced the launch of Agent Assist, an AI-powered virtual assistant that helps agents respond to customer queries more quickly, accurately and confidently than ever before. Agent Assist significantly reduces the time agents spend hunting for answers, resulting in faster resolution, higher capacity and more time to focus on more complex or sensitive customer inquiries—all leading to higher customer satisfaction scores. Continue reading Comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction →