Puzzel, a leading European omni-channel cloud contact centre software provider, has announced that high quality contact centre Newstel GmbH has selected Puzzel’s email customer service solution. The technology will support Newstel’s multilingual customer support operations based in Germany, Poland and a round-the-clock contact centre in the Philippines. Continue reading Newstel GmbH selects Puzzel for global contact centre
Daily Archives: July 11, 2019
Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands
Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations. Continue reading Voyager Networks partners with Key IVR to offer secure payments to high profile UK brands
Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution
Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. Continue reading Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution
TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
TELUS International, a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm, Everest Group in its 2019 Contact Center Outsourcing (CCO) PEAK Matrix™ assessment. TELUS International was the only IT and BPO-classified provider that achieved Leader status. Continue reading TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Continue reading RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report
Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner
Vonage announced that TMC, a global, integrated media company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine. Continue reading Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner