Moxy Hotels Creates First-Class Guest Experiences with Avaya

Moxy Hotels is Marriott’s newest hospitality brand, providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth. Continue reading Moxy Hotels Creates First-Class Guest Experiences with Avaya

Atento opens a new customer relationship centre in Madrid

Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid

Smart Communications Announces Acquisition of Intelledox

Smart Communications, the leading cloud-based platform for enterprise customer communications announces it has acquired Intelledox, a global digital transformation software company. As a result, customers will be empowered to deliver the smartest, most interactive communications possible, throughout the entire customer lifecycle—from acquisition to servicing, and every interaction in between. Continue reading Smart Communications Announces Acquisition of Intelledox

ZOOM International Introduces Elevēo WFM | Cloud Forecasting & Scheduling Simplified

ZOOM International, the worldwide leader in elevating customer experience, is pleased to announce their Elevēo Workforce Management (WFM) product is LIVE! Elevēo WFM is purpose-built to meet the complex forecasting & scheduling challenges within the commercial contact centre. The Elevēo WFM product is a Software as a Service offering with the option of per user or, an industry-first, hourly usage billing option. Continue reading ZOOM International Introduces Elevēo WFM | Cloud Forecasting & Scheduling Simplified