Last year the Highways England national Customer Contact Centre (CCC), which has recently been awarded an industry accolade, dealt with over 298,000 calls, 68,000 emails and 133,754 other correspondence such as letters as staff worked around the clock, 365 days of the year. Continue reading All in a day’s work for problem-solvers at Highways England
Daily Archives: July 29, 2019
Zoom Announces Zoom Phone Launch in the United Kingdom and Australia
Zoom Video Communications announced the general availability of its Zoom Phone cloud phone service in the United Kingdom and Australia. It also released several enhancements for the service including multi-language prompt support, Office 365 and Gmail integrations, ability to multitask on mobile without dropping the call, on-hold music management, and others. Continue reading Zoom Announces Zoom Phone Launch in the United Kingdom and Australia
Fleetmaster Express Chooses Vonage to Provide Unified Communications and Collaboration Solution
Vonage, a global business cloud communications leader, announced that Fleetmaster Express has chosen the Vonage Business Cloud (VBC) unified communications and collaboration solution to provide the productivity and collaboration tools necessary to create seamless workflows and enhance its employee experience. Continue reading Fleetmaster Express Chooses Vonage to Provide Unified Communications and Collaboration Solution
KCOM Group Selects Vlocity to Streamline Business Processes
Vlocity, Inc., a leading provider of industry-specific cloud software, and KCOM Group, a pioneer in communications and IT services in the United Kingdom, announced today that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing, and customer care organizations. Continue reading KCOM Group Selects Vlocity to Streamline Business Processes
Call Journey and nGUVU to change business landscape with innovative gamification technology
nGUVU is the global leader in contact centre employee engagement. In its quest to further improve agent operational metrics, nGUVU partners with Call Journey, the leading pioneer in Conversation Analytics, to provide businesses with an immersive and comprehensive solution in tracking insightful KPI’s and boosting agent satisfaction and engagement. Continue reading Call Journey and nGUVU to change business landscape with innovative gamification technology
Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment