The majority of businesses (70%) across the UK acknowledge that failing to get on-board with artificial intelligence (AI) now will cost their organisation for the next decade. In fact, just 17% of UK businesses have a fully implemented AI strategy. That’s according to a survey of business leaders in the UK conducted by Vanson Bourne and sponsored by Avaya. Continue reading Uncertainty Over AI Holding Back UK Industry Adoption
Daily Archives: July 17, 2019
Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Webio, the Conversational Middleware Company has partnered with EIT Digital Accelerator to scale-up and expand internationally. Continue reading Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Noble Systems Opens Premium Office and Contact Centre Facility in Philippines
Noble Systems, a global leader in omnichannel contact centre technology solutions announced its recent move to a new multi-purpose office and contact centre facility in Manila, Philippines. Located in the heart of Pasig City’s Ortigas Business District in the newly-opened Ortigas Technopoint 2 building, the new office allows Noble to provide more responsive services and support for the company’s regional and global partners. Continue reading Noble Systems Opens Premium Office and Contact Centre Facility in Philippines
Avaya partners with Koopid to deliver AI-powered seamless customer journeys
Avaya announced that it has expanded its Technology Partner alliances program through a new agreement with Koopid, the next-generation, AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys. Continue reading Avaya partners with Koopid to deliver AI-powered seamless customer journeys
Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management
Five9, a leading provider of the intelligent cloud contact centre, announced recognized product leader and innovator Anand Chandrasekaran has joined the company as EVP of Product Management. Continue reading Five9 appoint Anand Chandrasekaran as Executive Vice President of Product Management
LivePerson Integration Makes SAP Upscale Commerce Solution Conversational
LivePerson, a global leader in conversational commerce solutions, announced a new offering that integrates LivePerson’s industry-leading platform into SAP Upscale Commerce, allowing small and midsized businesses to deploy advanced conversational commerce with unprecedented speed. Continue reading LivePerson Integration Makes SAP Upscale Commerce Solution Conversational