Connect Managed Services and competitor G3 Comms announced the merger of the two businesses, creating a market-leading Customer Experience (CX) and Unified Communications (UC) managed services provider, generating annual revenues in excess of £55 million. The combined group will be one of the largest firms of its kind in the UK, and is backed by Apiary Capital, who acquired a majority stake in G3 Comms in March 2019. Continue reading Connect Managed Services and G3 Comms Announce Merger
Daily Archives: July 3, 2019
ScienceLogic Expands in EMEA to Capture Regional Demand; Announces Softcat Partnership
ScienceLogic, a leader in context-infused AIOps for multi-cloud management announced the opening of a new office in Glasgow, Scotland. This growth is driven by the region’s MSPs seeking to offer comprehensive managed services to enterprises undergoing large-scale digital transformation requiring modern operations solutions. Continue reading ScienceLogic Expands in EMEA to Capture Regional Demand; Announces Softcat Partnership
Volkswagen Group appoints Customer Experience Director
Volkswagen Group UK has appointed Nick Ratcliffe as its Customer Experience Director, with the goal of ensuring continued quality and customer satisfaction across the Volkswagen Group UK brands of Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Audi, SEAT and ŠKODA. Continue reading Volkswagen Group appoints Customer Experience Director
TTEC debuts AI-Enabled Associate Assist Solution
TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands, showcased Associate Assist and other innovative technology solutions for AI-enhanced training, omnichannel interactions and journey orchestration during Customer Contact Week. Continue reading TTEC debuts AI-Enabled Associate Assist Solution
transcosmos Develops “AI Defender”
transcosmos inc. is proud to announce that the company has successfully developed “AI Defender,” a new add-on AI-based feature, to its speech recognition solution “transpeech.” Continue reading transcosmos Develops “AI Defender”
Orange Business Services Executive Board evolves to support its ambition to become a leader in the Internet of Enterprises
Helmut Reisinger, CEO of Orange Business Services, announces Executive leadership changes, effective as of 1 July 2019. Continue reading Orange Business Services Executive Board evolves to support its ambition to become a leader in the Internet of Enterprises