GBL announces it has entered into exclusive negotiations to acquire a majority stake in the Webhelp group, together with its co-founding shareholders, Olivier Duha and Frédéric Jousset, who would retain their role as founding executive directors, and its management team. Continue reading Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group
Daily Archives: July 9, 2019
Vauxhall launches Apple Business Chat with IMImobile
Global communications software provider IMImobile announced that one of the UK’s largest car manufacturers, Vauxhall Motors, is using Apple Business Chat via its enterprise communications platform to connect with their customers. Continue reading Vauxhall launches Apple Business Chat with IMImobile
Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management
Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management. Continue reading Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management
Record GDPR fine provides stark data and payment protection warning to business owners
With reports* confirming that British Airways will be fined £183 million by the Information Commissioner’s Office (ICO) following a significant data breach last year, PCI Pal’s CEO James Barham is encouraging businesses to step-up data protection processes and utilise descoping payment security technologies, so no sensitive card data is available to hackers. Continue reading Record GDPR fine provides stark data and payment protection warning to business owners
Kofax Establishes Leadership Position as the Only RPA Provider Delivering End-to-End Intelligent Automation
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations announced its leadership position as the only provider of robotic process automation (RPA) software capable of delivering end-to-end Intelligent Automation solutions at scale. Kofax RPA is the only RPA solution built into a robust Intelligent Automation platform. Continue reading Kofax Establishes Leadership Position as the Only RPA Provider Delivering End-to-End Intelligent Automation
Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency
In 2014, vacuum cleaner market leader Vax identified that they needed to improve the efficiency of their customer contact centre. Calls were taking longer to answer and handle than their own SLA’s said they should, and the resulting queues were seeing a higher abandonment rate than they wanted. Vax believed that this didn’t reflect well on a brand that was at the top of its market. Continue reading Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency