The Bosch Car Service Network has demonstrated its continued commitment to delivering high standards of customer care following the announcement of a new partnership with Moneypenny. Continue reading Bosch puts a focus on service with new partnership
Daily Archives: July 12, 2019
Khoros Announces Summer 2019 Innovation Release
Khoros, LLC, built from Spredfast + Lithium, announced its Summer 2019 Innovation Release, including In-App Messaging for brands’ mobile apps, patent-pending Agent Performance Metrics, and an open Automation Framework. Continue reading Khoros Announces Summer 2019 Innovation Release
TechSee Launches Industry’s First Visual Automation Solution for Contact Centres
TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality introduced TechSee Smart, the world’s first computer vision solution for contact centres. Continue reading TechSee Launches Industry’s First Visual Automation Solution for Contact Centres
Introducing EVA – Voice Biometric Extension for Amazon Connect
Global voice biometric leader, Auraya, officially announces today the launch of EVA for Amazon Connect. EVA enables organisations to deliver better customer experience for authenticating customer identity on telephony and digital channels. Continue reading Introducing EVA – Voice Biometric Extension for Amazon Connect
Microsoft announces investments to broaden opportunities for partners
Microsoft Corp. announced new investments in technologies and programs designed to support its partner ecosystem. The investments are aimed at helping optimize Microsoft’s partner engagement for the cloud era. Continue reading Microsoft announces investments to broaden opportunities for partners
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk Events Connector allows companies to quickly and easily connect customer experience data to the AWS services that developers already use to improve their understanding of the customer journey. Continue reading Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Hard Rock International Taps Yext to Power Brand Verified Answers for Hard Rock Cafe Locations Around the World
Yext, the platform for Brand Verified Answers in search, announced its work with Hard Rock International to power answers-ready online listings and restaurant pages for Hard Rock Cafe locations globally. Continue reading Hard Rock International Taps Yext to Power Brand Verified Answers for Hard Rock Cafe Locations Around the World
Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov
Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations and improve the customer experience is pleased to announce that it has been selected as a leading vendor for Attended RPA in the “Zinnov Zones for RPA Platforms – 2019” global ratings. Zinnov is a leading global management consulting firm that provides intelligence on the RPA space. Continue reading Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov
Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Concentrix Stands Out as a Leader with Star Power
Analyst and consulting firm Everest Group has positioned Concentrix as a Leader – its highest designation – and Star Performer in the 2019 Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment. Everest Group’s PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets. Continue reading Concentrix Stands Out as a Leader with Star Power