Khoros, LLC, built from Spredfast + Lithium,  announced its Summer 2019 Innovation Release, including In-App Messaging for brands’ mobile apps, patent-pending Agent Performance Metrics, and an open Automation Framework. Continue reading Khoros Announces Summer 2019 Innovation Release →

TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality introduced TechSee Smart, the world’s first computer vision solution for contact centres. Continue reading TechSee Launches Industry’s First Visual Automation Solution for Contact Centres →

Global voice biometric leader, Auraya, officially announces today the launch of EVA for Amazon Connect. EVA enables organisations to deliver better customer experience for authenticating customer identity on telephony and digital channels. Continue reading Introducing EVA – Voice Biometric Extension for Amazon Connect →

Microsoft Corp. announced new investments in technologies and programs designed to support its partner ecosystem. The investments are aimed at helping optimize Microsoft’s partner engagement for the cloud era. Continue reading Microsoft announces investments to broaden opportunities for partners →

Zendesk announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk Events Connector allows companies to quickly and easily connect customer experience data to the AWS services that developers already use to improve their understanding of the customer journey. Continue reading Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable →