North east software developer, EvaluAgent, has announced the immediate release of its contact monitoring and compliance platform for the financial services industry. Continue reading New QA Platform to Support Compliance Teams
Daily Archives: July 1, 2019
Eckoh announces significant US Contract win
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a three-year contract to provide Coral (the contact centre agent desktop product), to a US Fortune 100 telecommunications company. Continue reading Eckoh announces significant US Contract win
Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle
Edify Labs, the customer experience industry’s newest competitor, announced the general availability of Edify Huddle—the industry’s first and only cloud-native Business Communications as a Service (BCaaS) platform that combines unified communications, contact centre software, and real-time communications API capabilities in a single solution. Continue reading Edify Labs Announces General Availability of New Cloud-Native Business Communications Platform, Edify Huddle
NTT brings together leading expert companies to launch a new global technology services provider
Nippon Telegraph and Telephone Corporation (NTT Corporation) launched NTT Ltd., a world-leading global technology services provider that brings together the capabilities of 28 companies, including NTT Communications, Dimension Data and NTT Security into one US $11 billion business. Continue reading NTT brings together leading expert companies to launch a new global technology services provider
Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention
Medallia, the global leader in experience management, has announced that Red Roof, the award-winning leader in the lodging industry, has selected Medallia to power its experience management program to take advantage of real time feedback capabilities and seamless insights across channels. Continue reading Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention
3CLogic Announces New Client: Publicly Traded Multinational Corporation
3CLogic, a leading provider of cloud contact centre software, announced its selection by a prominent global electronics firm to migrate from its on-premise PBX legacy system to the company’s full cloud Amazon Web Services-based platform. Continue reading 3CLogic Announces New Client: Publicly Traded Multinational Corporation