Employee attrition can contribute to increased operating costs. Tommy Palomäki at Teleopti explains why it pays to focus on CSR (Customer Service Representative) well-being using automated Workforce Management to inspire and motivate staff. Continue reading 7 Steps to CSR happiness
Daily Archives: July 16, 2019
Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Continue reading Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix
ASC announces Agreements for Recording and Analytics for Microsoft Teams
Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls. Continue reading ASC announces Agreements for Recording and Analytics for Microsoft Teams
NICE Announces Engagement with Microsoft Across Multiple Platforms
NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft Teams. With soon to be added NICE Trading Recording, NICE inContact CXone and NICE Multi Channel Recording integrations, organizations will be able to effortlessly collaborate with the contact centre, to record, monitor and provide security to the Teams environment. Continue reading NICE Announces Engagement with Microsoft Across Multiple Platforms
Verint Strengthens Integration with Microsoft for Compliance Recording
Verint® announced that it has engaged with Microsoft to support compliance recording for Microsoft Teams. This collaboration will enable further development, integration, co-selling efforts and support of Teams with the Verint Financial Compliance portfolio, a holistic suite of compliance solutions. Continue reading Verint Strengthens Integration with Microsoft for Compliance Recording
Five9 to Provide Extraordinary Customer Experiences using Microsoft Teams
Five9, a leading provider of the intelligent cloud contact centre, announces that Microsoft has selected Five9 as a strategic contact centre partner to deeply integrate the Five9 Intelligent Cloud Contact Center platform with Microsoft Teams. Continue reading Five9 to Provide Extraordinary Customer Experiences using Microsoft Teams