ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies

ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies

Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market

Verint® announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*. Continue reading Customers Again Rank Verint Highest in Overall Vendor Satisfaction in New Report on Intelligent Virtual Agent Market