RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, today announced they will bring a new generation of cloud communications solutions to channel partners. Continue reading Westcon Joins Forces with RingCentral to Enable Channel Partners to Deliver Market-Leading Cloud Communications Solutions to Enterprises
Daily Archives: July 25, 2019
The benefits of empowering agents to go omni-digital
By Cédric Blum, Customer Care Expert, and Julien Rio, Marketing Director at RingCentral Engage Digital… Continue reading The benefits of empowering agents to go omni-digital
A-dec Selects eGain for AI-Powered Customer Support
eGain, the leading provider of cloud-based customer engagement solutions announced that A-dec, world’s leading dental equipment manufacturer, selected eGain AI knowledge for contact centre support and digital self-service. Continue reading A-dec Selects eGain for AI-Powered Customer Support
Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
Zendesk released new research and insights from more than 9,000 small and midsize companies, analyzing the gaps between companies’ perceptions of the customer experiences they deliver and the reality. While results indicate differences in small and midsize businesses’ ability to meet the growing expectations of customers, one discovery is consistent: fast-growing companies are more likely to take an omnichannel approach, offering a seamless and connected experience for communicating with customers across multiple channels. Continue reading Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
UserTesting Opens European Headquarters in Edinburgh, Scotland
UserTesting, the leading on-demand Human Insight Platform, announced the opening of its first international office located in Edinburgh, Scotland and welcomed Bruce Hunter as Europe’s regional Vice President. UserTesting’s first European office is part of what has already been an impressive year of growth, including the addition of key new executive positions, expansion of the company’s U.S. East Coast presence and winning new global customers. Continue reading UserTesting Opens European Headquarters in Edinburgh, Scotland
Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support
Talkdesk, the cloud contact center for innovative enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. Continue reading Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support