Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services

Thoughtonomy, the leading Intelligent Automation platform provider, is working with Wiltshire Council to transform the way it delivers services to residents as part of its long-term automation strategy. Continue reading Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services

IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive

Global communications software provider IMImobile announced that it has conditionally agreed to acquire 3Cinteractive Corp. (3C) a private US, cloud-based mobile customer engagement platform company. This will see IMImobile acquiring complementary product capabilities and a new blue-chip customer base in North America. Continue reading IMImobile to acquire US-based mobile engagement and RCS Business Messaging leader 3Cinteractive

8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes

8×8, a leading cloud provider of voice, video, collaboration and contact center solutions for over one million users worldwide announced the availability of 8×8 Express, a complete business phone system that empowers emerging businesses to quickly and seamlessly establish a professional identity, for purchase exclusively on 8×8’s e-commerce platform. Continue reading 8×8 Express Now Available, Offering Emerging Businesses a Complete Phone System that is Ready to Use in Minutes

Startek Names Rajiv Ahuja as Global Chief Operating Officer

Startek, a global provider of customer experience management solutions, appointed Rajiv Ahuja as the company’s new global chief operating officer (COO). Effective immediately, Ahuja will assume responsibility for global operations and customer success at Startek as both Pete Martino, COO of the Americas and Philippines, and Sandeep Gulati, COO of APAC and South Africa, will be leaving the company to pursue other interests. Continue reading Startek Names Rajiv Ahuja as Global Chief Operating Officer

Replicant Launches with $7 Million in New Funding and Adds Veteran CEO

Replicant, a cutting-edge provider of artificial intelligence-enabled voice technologies, announced $7 million in seed funding to launch their platform solution and revolutionize the contact centre industry with artificial intelligence (AI) voice technology. The round included participation from Atomic, Bloomberg Beta, Costanoa Ventures, and Norwest Venture Partners. Continue reading Replicant Launches with $7 Million in New Funding and Adds Veteran CEO

Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™

Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™