8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced the acquisition of privately-held Wavecell Pte. Ltd., a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider, for approximately USD $125 million in cash and stock. Continue reading 8×8 Acquires Wavecell, Entering Global Communications Platform-as-a-Service (CPaaS) Market

Blue Prism Closes Thoughtonomy Acquisition

Blue Prism announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on- demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism’s connected-RPA platform and Thoughtonomy’s award winning Software-as-a-Service (SaaS) capabilities. Continue reading Blue Prism Closes Thoughtonomy Acquisition

Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics

Blackfinch Ventures has invested £700,000 in innovative tech start-up Warwick Analytics. Founded in 2011, this London-based firm is an Artificial Intelligence (AI) based data spin-out from the University of Warwick. Warwick Analytics delivers powerful text analytics for contact centres based on proprietary machine learning. Continue reading Blackfinch Ventures Invests in AI-based Text Analytics Start-up Warwick Analytics

Gant Travel Improves Contact Centre Performance with NICE inContact CXone

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact centre CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Continue reading Gant Travel Improves Contact Centre Performance with NICE inContact CXone

Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre

Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre

Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report

Drift, the leading conversational marketing platform and SurveyMonkey, a leading global survey software company, announced the release of the 2019 State of Conversational Marketing Report. Based on a survey of 1,000+ U.S. consumers, the 2019 State of Conversational Marketing is a follow-up to the 2018 State of Chatbots report and highlights key conversational marketing trends and benchmarks. Continue reading Drift and SurveyMonkey Release 2019 State of Conversational Marketing Report