Ocado to deliver 300 new Sunderland jobs

A world-leading e-commerce business is set to create up to 300 new jobs in Sunderland, after it was unveiled as the first occupier to take space on the former Vaux Brewery site. Ocado, ‘the world’s largest dedicated online grocery retailer’, has signed a 15-year deal to let the top two floors of THE BEAM, a flagship 59,427sq ft building at the heart of Sunderland’s city centre. Continue reading Ocado to deliver 300 new Sunderland jobs

Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution

Leeds City Council, one of the UK’s largest metropolitan authorities, has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of the Customer programme. Sabio’s automated Bright Navigator post-call survey tool will enable the council to capture customer feedback in real-time, provide extended intelligence on key customer satisfaction, and the insights needed by the contact centre team to optimise customer engagement. Continue reading Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution

Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences

NICE inContact, a NICE business, announced the findings of its second annual, comprehensive global research study that gauges the changing attitudes of business contact centre leaders and consumers in key areas of customer experience. The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, business wave, polled contact centre leaders in the United States, United Kingdom, and Australia. Continue reading Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences

Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost

Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. Continue reading Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost

TextUs Next Combines Conversational Text Messaging, Cloud-Voice and Personalized Automation to Connect Businesses with Their Customers in Real-Time

TextUs, the fastest growing business text messaging software in the nation, announced TextUs Next, a new real-time communication platform for connecting businesses with customers in real-time, on their terms. Continue reading TextUs Next Combines Conversational Text Messaging, Cloud-Voice and Personalized Automation to Connect Businesses with Their Customers in Real-Time