Business Systems (UK)’s Richard Mill on how Workforce Optimisation (WFO) could be a big help for city firms attempting to meet the FCA’s Conduct Risk Agenda… Continue reading The Cost of Risky Business
Daily Archives: July 2, 2019
British Gas Goes the Extra Mile to Improve Customer Experiences with Localz
British Gas has partnered with Localz, leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz “On my way” solution to deliver real-time automated messages to customers. Continue reading British Gas Goes the Extra Mile to Improve Customer Experiences with Localz
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services
NICE inContact, a NICE business, announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. Continue reading NICE inContact Announces New Outcome-Oriented Innovations for Customer Services
NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence
NICE announced the availability of its Robotic Process Automation version 7.1. The new release drives comprehensive and rapid automation development, ensures business continuity and enables efficient robotic and human workforce management. Continue reading NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence
Talla Introduces Industry’s First Customer-in-the-Loop Training Dashboard for Support Automation
Talla, a leader in AI-powered support automation unveiled the industry’s first customer-in-the-loop training dashboard for customer support automation. The Talla Training Dashboard enables users to easily add, qualify and share responses to customer inquiries to collectively advance the intelligence of the Talla customer support system. Continue reading Talla Introduces Industry’s First Customer-in-the-Loop Training Dashboard for Support Automation
Contentsquare acquires Clicktale to create the definitive global leader in Experience Analytics
Contentsquare, a leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Volkswagen, announced today it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile. This combination creates the definitive global leader in the experience analytics market. Continue reading Contentsquare acquires Clicktale to create the definitive global leader in Experience Analytics