British Gas Goes the Extra Mile to Improve Customer Experiences with Localz

British Gas has partnered with Localz, leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz “On my way” solution to deliver real-time automated messages to customers. Continue reading British Gas Goes the Extra Mile to Improve Customer Experiences with Localz

NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence

NICE announced the availability of its Robotic Process Automation version 7.1. The new release drives comprehensive and rapid automation development, ensures business continuity and enables efficient robotic and human workforce management. Continue reading NICE Robotic Process Automation Deepens AI Capabilities for Expanded Automation Discovery and Real-Time Monitoring Intelligence

Talla Introduces Industry’s First Customer-in-the-Loop Training Dashboard for Support Automation

Talla, a leader in AI-powered support automation unveiled the industry’s first customer-in-the-loop training dashboard for customer support automation. The Talla Training Dashboard enables users to easily add, qualify and share responses to customer inquiries to collectively advance the intelligence of the Talla customer support system. Continue reading Talla Introduces Industry’s First Customer-in-the-Loop Training Dashboard for Support Automation

Contentsquare acquires Clicktale to create the definitive global leader in Experience Analytics

Contentsquare, a leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Volkswagen, announced today it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile. This combination creates the definitive global leader in the experience analytics market. Continue reading Contentsquare acquires Clicktale to create the definitive global leader in Experience Analytics

Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer

Conversocial, the leading digital customer care platform, announced that Ido Bornstein-HaCohen was promoted to CEO to further the company’s promise to completely revolutionize the 60-year-old customer service industry. Founder and former CEO Joshua March will remain on the company’s board. Continue reading Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer