Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Centre Workforce Management. This evolution of the Aspect Via Platform, initially delivered as a Contact Centre as a Service (CCaaS) in Amazon Web Services, is designed to offer new deployment options for Aspect customers who require a choice in Cloud Services. Continue reading Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure
Daily Archives: July 8, 2019
Logicalis acquires IT services business with an extended footprint in South Africa
Logicalis Group, an international IT solutions and managed services provider, has acquired Mars Technologies, an IT services business, with offices in Cape Town, Johannesburg, Port Elizabeth, Durban and East London, South Africa employing 76 staff. Continue reading Logicalis acquires IT services business with an extended footprint in South Africa
TCS Helps Scottish Widows Enhance Customer Experience
Tata Consultancy Services (TCS), a leading global IT, consulting and business solutions organisation, has crossed a major milestone by successfully completing the first phase of implementation of the TCS BaNCS Insurance Platform as part of a business transformation programme for Scottish Widows, the life and pensions arm of Lloyds Banking Group. Continue reading TCS Helps Scottish Widows Enhance Customer Experience
IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy
A recent International Data Corporation (IDC) survey of global organizations that are already using artificial intelligence (AI) solutions found only 25% have developed an enterprise-wide AI strategy. At the same time, half the organizations surveyed see AI as a priority and two thirds are emphasizing an “AI First” culture. Continue reading IDC Survey Finds Artificial Intelligence to be a Priority for Organizations But Few Have Implemented an Enterprise-Wide Strategy