The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace. Continue reading Foehn achieves G-Cloud 11 approval across full product suite
Daily Archives: July 10, 2019
Lightico Raises $14.5M in Funding to Remove Complexity From Customer-Facing Business Processes
Lightico, the pioneer of the next generation platform for digital customer interactions, announced a $14.5 million investment by Mangrove Capital Partners, a venture capital firm whose portfolio includes major tech companies like Skype, WalkMe and Wix. Also participating are Crescendo Venture Partners and early-stage investors lool ventures and Spinach Angels. Continue reading Lightico Raises $14.5M in Funding to Remove Complexity From Customer-Facing Business Processes
Robotic Process Automation Deployments Prove Better Customer Experience and Higher Revenue Growth
With enterprises across industries seeking elegant, seamless, and effective solutions that will improve business processes, the global robotic process automation (RPA) market is expected to grow to more than $2 billion by 2020. Deployments in contact centres are growing strongly due to RPA’s ability to reduce costs and increase operational efficiencies. Continue reading Robotic Process Automation Deployments Prove Better Customer Experience and Higher Revenue Growth
8×8 Launches Network Performance Optimization Offering with New Managed Technical Services
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide launched 8×8 Managed Technical Services, a fully managed service for network optimization that combines SD-WAN and new 8×8 premium customer support to improve the performance of customers’ existing networks. Continue reading 8×8 Launches Network Performance Optimization Offering with New Managed Technical Services
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today
Despite recent doom-and-gloom anecdotal reporting, a nationwide survey of 1,001 workers in the United States finds that 70% have an upbeat attitude toward new workplace technologies involving artificial intelligence (AI), such as chatbots, robots and augmented reality. Only 5% say they dislike new technology for putting their jobs at risk today. Continue reading 70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today
CounterPath Helps Advance cleverbridge’s Digital Transformation with Custom Bria® Softphones
CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that existing customer, cleverbridge, a provider of subscription commerce solutions for monetizing digital goods, online services and SaaS, has selected CounterPath to provide customized, white-labelled Bria softphone applications to deliver improved, multi-channel customer experiences while streamlining its call centre operations and improving agent productivity. Continue reading CounterPath Helps Advance cleverbridge’s Digital Transformation with Custom Bria® Softphones