Microsoft has selected ASC Technologies AG as a partner for compliance recording and analytics for Microsoft Teams. Mutual customers such as financial institutions will benefit from this collaboration as they are facing a number of strict regulations including the obligation to record all consultation calls.
By beginning of 2020 users will benefit from the ASC Recording Insights app in Teams offering the possibility to record audio, video or chat communication. The ASC app allows users to document calls and archive recordings in compliance with the respective legal requirements.
“For us, Microsoft Teams is a real game changer which is bound to replace classic corporate communication by bringing together all channels on one user-friendly platform. We are actively shaping compliance in the cloud and are therefore excited to integrate our ASC Recording Insights solutions with Microsoft 365”, said ASC’s CEO Dr. Gerald Kromer.
Comprehensive cloud and analytics experience
ASC has experience working with Microsoft Cloud Products as it selected Microsoft Azure Cloud as the platform to host its global neo recording and analytics services. Already, an ASC app is available in Teams offering users analytics tools to evaluate previously recorded audio and video data.
ASC is now taking the next step by joining the pre-release API program to integrate the ASC recording and analytics capabilities with Microsoft Teams. ASC will additionally harness Microsoft’s cognitive services to analyze communication using transcription and emotion detection.
ASC is a worldwide leading software provider in the field of omni-channel recording, quality management, and analytics. Among our target groups are all companies that record their communication, especially contact centers, financial institutions, and public-safety organizations. ASC offers solutions to record, analyze, and evaluate multimedia interactions – as a service from the cloud as well as on-premise. With its headquarters in Germany and subsidiaries in Great Britain, France, Switzerland, Rumania, Dubai, the USA, Brazil, Mexico, Hong Kong, Japan, and Singapore as well as a global service network, ASC is one of the global players of the industry.
For more information about ASC’s portfolio please visit www.asctechnologies.com