Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced the release of Affinity-Based Personalization – a new capability allowing brands to leverage automatically generated user affinity profiles to easily build a new class of user segments and deliver highly-targeted experiences across channels. Continue reading Dynamic Yield Launches Affinity-Based Personalization →

Avaya previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface. Continue reading Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio →

Solvvy, an intelligent customer support platform, announced that G2 Crowd has named the company a Leader in the Momentum Report for Customer Self-Service. With one of the fastest-growing customer bases of any vendor, Solvvy believes it was was recognized for its overall value proposition, ease of use and implementation, and high customer ratings. Continue reading Solvvy Recognized as a Leader for Customer Self-Service →