Ribbon Communications Inc., a global provider of real time communications software and packet and optical transport solutions to service providers, enterprises, and critical infrastructure sectors, announced it has joined the IBM Cloud for Financial Services ecosystem and intends to onboard its Unified Communications as a Service (UCaaS) offering to the platform. Continue reading Ribbon to Deliver Carrier-Grade Unified Communications as a Service to the IBM Cloud for Financial Services
Monthly Archives: September 2020
Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’
IPsoft, the global leader in enterprise Artificial Intelligence (AI), and Sterling National Bank, the wholly-owned operating bank subsidiary of Sterling Bancorp, announced its partnership to deploy Amelia, the industry-leading Digital Employee™. Continue reading Sterling National Bank Partners with IPsoft’s Amelia to Launch Cognitive Customer Service Agent ‘Skye’
eGain achieves FedRAMP “In Process” status
eGain, the leading provider of customer engagement solutions, announced that it has achieved “in process” status on the Federal Risk and Authorization Management Program (FedRAMP) Marketplace. Continue reading eGain achieves FedRAMP “In Process” status
71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce
IPsoft, the independent leader in enterprise AI, announced new research, in partnership with Censuswide, examining the uptake of AI during the COVID-19 pandemic and its continuing impact on the American workforce. Continue reading 71% of US executives will bring back furloughed workers in the short-term, but AI investments made during the COVID-19 pandemic will continue shaping the US workforce
Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing
Astute, a leading customer engagement and Voice of the Customer platform, announced its acquisition of Socialbakers, a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening and VoC in a single software-as-a-service platform. Continue reading Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing
Zendesk Debuts Sophisticated Real-Time Analytics Solution
Zendesk announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. Continue reading Zendesk Debuts Sophisticated Real-Time Analytics Solution