RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc., has partnered with Fulham Football Club (FFC) as their official communications provider. Continue reading Fulham Football Club Deploys RingCentral Cloud Communications to Keep Team Connected
Monthly Archives: September 2020
Noble Gamification Receives 2020 CCW Excellence Award
Noble Systems, a global leader in omnichannel contact centre technology solutions, is excited to announce that its innovative Noble® Gamification solution has received the 2020 CCW Excellence Award for Workforce Innovations Solution of the Year. Continue reading Noble Gamification Receives 2020 CCW Excellence Award
ResponseTap launches Speech AI to easily identify call outcomes
ResponseTap, Europe’s leading call tracking provider, has announced the launch of its Speech Analytics offering. The new product includes Speech AI, which uses advanced machine learning to capture call outcomes with more accuracy than any other product in the space. Continue reading ResponseTap launches Speech AI to easily identify call outcomes
Episerver to Acquire Optimizely, the World’s Leading Experience Optimization Platform
Episerver, a leader in the Gartner Magic Quadrant for Digital Experience Platforms, announced that it has entered into a definitive agreement to acquire Optimizely, the leader in experimentation and optimization. Continue reading Episerver to Acquire Optimizely, the World’s Leading Experience Optimization Platform
Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been selected by Singapore-based online marketplace Carousell to safeguard its platform against fraud and enhance the speed and efficiency of customer notifications. Continue reading Online Marketplace Carousell selects Vonage APIs for fraud protection and enhanced communications
TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences
TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Continue reading TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences