Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced the appointment of Sophie Vu to the role of chief marketing officer (CMO) based in the company’s San Francisco headquarters. Continue reading Unbabel Appoints Sophie Vu as Chief Marketing Officer
Monthly Archives: September 2020
Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution
As brands and retailers increasingly seek innovative ways to engage with and convert digital audiences, interactive live video streaming provider Bambuser revealed that, after just one year since launch of its flagship Live Video Shopping technology, the company is establishing Bambuser U.K. Ltd. and Bambuser U.S.A. Corp. in order to address the accelerated pace of adoption in the regions. Continue reading Bambuser Establishes UK and US Business Operations Following Remarkable First-year Momentum for Live Video Shopping Solution
Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most
A new global study, commissioned by Sinch, finds COVID-19-induced behaviours such as avoiding crowds, flying, and dining out are here to stay, even in a post-pandemic world. Continue reading Study finds brands have yet to create the post-COVID-19 digital and mobile experiences customers value most
Airship study finds Mobile App Engagement rates have soared under lockdown
Customer engagement company Airship revealed top-level results of its global benchmark study, examining the state of mobile app behaviours across nearly 750 million people worldwide. Continue reading Airship study finds Mobile App Engagement rates have soared under lockdown
Apax Partners signs an agreement with Capgemini in view of acquiring Odigo
Apax Partners has entered into exclusive negotiations with Capgemini in view of acquiring Odigo, leader in Contact-Centre-as-a-Service (CCaaS) solutions principally for large companies. Continue reading Apax Partners signs an agreement with Capgemini in view of acquiring Odigo
Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth
Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact centre test automation strategies and CX assurance by closing its 2020 fiscal year with 41% year-over-year SaaS bookings growth, an 40% increase in year-over-year renewal bookings, and with 95% customer retention. Continue reading Cyara Appoints New Head of Customer Experience Amidst 41% YoY Growth