Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was deployed by one of the largest outsourcers in Japan with over 30,000 agents and 34 locations across the globe. BellSystem24 needed a flexible solution to integrate with their in-house CRM called BeCloud. Continue reading BellSystem24 moves from legacy call centre to the cloud with Bright Pattern’s Omnichannel Platform
Monthly Archives: September 2020
Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys
Rochester Regional Health, an integrated health services organization serving the people of Western New York, the Finger Lakes, and beyond, is moving its patient communication centre to the cloud with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Rochester Regional Health Takes its Patient Communication Center to the Cloud with Genesys
8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services
8×8, a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of Sefton in Merseyside, rapidly deployed 8×8 Contact Centre in just ten days to transform citizen service in the face of the global health crisis. Continue reading 8×8 Accelerates Contact Centre Deployment for Sefton Council in Just Ten Days to Transform Citizen Services
Five9 Unveils Agent Assist Offering
Five9, a leading provider of the intelligent cloud contact centre, announced the general availability of Five9® Agent Assist in Q4. Five9 Agent Assist extends Five9 Intelligent Cloud Contact Center capabilities with assistance focused on helping the agent during and after calls. Using AI-based, real-time call transcriptions, Five9 Agent Assist provides the first use case, a powerful new capability called Assisted Summarization. Continue reading Five9 Unveils Agent Assist Offering
Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020
Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world. Continue reading Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020
Blue Prism Interact Now Available to all Enterprise Customers
Continuing to push the boundaries of intelligent automation and deliver more value to customers, Blue Prism announced further extensions to its core Blue Prism platform giving all users more options for real-time collaboration between human and digital workers. Continue reading Blue Prism Interact Now Available to all Enterprise Customers