Melrose Labs has partnered with Phronesis Technologies to reassure businesses that customers are who they say they are. Continue reading Melrose Labs to Protect Businesses from Fraud with New Technology Partnership
Monthly Archives: September 2020
Five9 Announces Five9 VoiceStream
Five9, a leading provider of the intelligent cloud contact centre, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Continue reading Five9 Announces Five9 VoiceStream
SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%
SHL, the market leader in talent innovation, launched its Call Center Hiring Solution, combining realistic call centre simulations with scalable, predictive and role-specific assessments. This new solution identifies the highest performing call centre agents, reducing turnover and increasing customer satisfaction. Continue reading SHL Call Center Hiring Solution Increases Customer Satisfaction by 32%
Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics
A Gartner report titled Cool Vendors: AI for Customer Analytics (ID: G00729777) (Gartner subscription required) names Behavioral Signals as a cool vendor in Cool Vendors: AI for customer analytics. As per the report, “Innovative AI-enabled tools to help organizations improve retention by offering real-time customer understanding, customer journey analytics, and sentiment analysis”. Continue reading Behavioral Signals was named as a Cool Vendor in Gartner’s September 2020 Cool Vendors: AI for Customer Analytics
Atos and RingCentral launch Unify Office in France
Atos, a global leader in digital transformation and RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced the first release of Unify Office (UO) by RingCentral in France. It will also be available in Austria, Belgium, Ireland, Italy, Spain and The Netherlands. Continue reading Atos and RingCentral launch Unify Office in France
Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic
Enterprises that use and operate contact centres are rapidly adopting cloud-based services as they rethink their technology strategies during the COVID-19 pandemic, according to a new report published by Information Services Group (ISG), a leading global technology research and advisory firm. Continue reading Enterprises Look to Cloud Contact Centers to Meet Demands During Pandemic