Atos, a global leader in digital transformation and Colt Technology Services have announced a partnership which will see Colt deliver – Contact Centre as a Service (CCaaS) – an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering. Continue reading Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution
Monthly Archives: November 2020
Look forward not back: 4 ways to future-proof your contact centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”… Continue reading Look forward not back: 4 ways to future-proof your contact centre
SAP Completes Acquisition of Emarsys
SAP announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction were not disclosed. The Emarsys products will be added to the SAP® Customer Experience portfolio. Continue reading SAP Completes Acquisition of Emarsys
Mapp Cloud introduces a multitude of new features in Fall Update
Mapp, the international provider of insight-led customer engagement, is launching a comprehensive product update of Mapp Cloud, its digital marketing platform. Continue reading Mapp Cloud introduces a multitude of new features in Fall Update
Ushur Closes $25M Series B Funding on Soaring Demand For Intelligent Automation
AI leader Ushur announced $25M in Series B funding, fuelled by a rapidly modernizing insurance industry and a growing demand for self-service customer experiences. Third Point Ventures led the round, with participation from existing investor 8VC. Continue reading Ushur Closes $25M Series B Funding on Soaring Demand For Intelligent Automation
Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences
NICE inContact, a NICE business, announced the findings of a global research study detailing the growing role of digital-first omnichannel experiences in fostering customer loyalty and advocacy. Continue reading Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences