There’s no denying that digital transformation has been accelerated by the COVID-19 pandemic. As businesses have transitioned to a mix of on-and-off-site working, they have also relied more on cloud computing as a way to access and store data – data that may be sensitive or business critical. Many businesses have chosen to adopt a private cloud model for at least some of their cloud deployments because it is supposed to offer higher security levels. However not all private cloud solutions offer the same level of security. Continue reading 5 key security points to consider for when choosing a private cloud solution
Monthly Archives: November 2020
Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights
Santander UK and Personetics, the leading global provider of data-driven personalisation and customer engagement solutions and a Mouro Capital portfolio company (the successor fund of Santander InnoVentures, which has recently spun out of Santander1), have launched a new digital solution called ‘My Money Manager’. Continue reading Santander UK partners with Personetics to improve customer digital experience and engagement through AI-driven personalised insights
Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce
Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of enterprise-grade enhancements to the Fuze platform. With new features for improved scalability and mobility, upgrades to the Fuze Contact Center and IT management tools, the Fuze platform enhances user experiences across the distributed workforce. Continue reading Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce
PCI Pal® supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service
PCI Pal®, the global provider of cloud-based secure payment solutions, is delighted to have supported South Staffordshire District Council in implementing a secure and PCI DSS compliant telephone-based payment solution that enables householders to call and register for a brand new Garden Waste Collection service, paying over the phone in a fully PCI DSS-compliant way. Continue reading PCI Pal® supports South Staffordshire Council with telephone payment security for new Garden Waste Collection service
Cazoo Selects Qualtrics CoreXM
Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cazoo, the UK’s leading online car retailer, has selected Qualtrics CoreXM. Continue reading Cazoo Selects Qualtrics CoreXM
Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports
Conduent announced ISG has recognized the company as a “Leader” in their 2020 ISG Provider Lens™ Contact Center – Customer Experience Services Global report and their Europe and U.K. report. Continue reading Conduent Named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Reports