More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession. Continue reading 92% of IT decision-makers believe ITSM implementers fail customers
Monthly Archives: November 2020
ResponseTap appoints new VP of Sales
ResponseTap, Europe’s leading call tracking technology provider, has appointed Paul Wood as its VP of Sales, as the company continues to expand its suite of contact centre technology solutions. Continue reading ResponseTap appoints new VP of Sales
Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom and the United States. Continue reading Vonage Powers Customer Support Communications and Authentication Solutions for Fisher & Paykel
EasyVista Announces EV Self Help on Salesforce AppExchange
EasyVista, a global provider of intelligent and automated solutions for Self-Service, Enterprise Service Management (ESM) and Customer Service Management (CSM), announced the launch of EV Self Help for Salesforce Service Cloud on Salesforce AppExchange, empowering customer service agents to quickly resolve issues with fully integrated knowledge at their fingertips. Continue reading EasyVista Announces EV Self Help on Salesforce AppExchange
Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure
Red Box, a leading platform for voice, announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box’s enterprise voice platform. Continue reading Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure
TouchPoint One Empowers Modern Contact Centers with New Acuity Performance Management Platform Update
TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centres, announced a significant update to the Acuity Contact Center Performance Management platform. Continue reading TouchPoint One Empowers Modern Contact Centers with New Acuity Performance Management Platform Update