Genesys®, a global cloud leader in customer experience, released “Human Values: The operating system for a high-performing contact centre,” a study examining the values, desires and strengths among high-performing contact centre employees worldwide. The report also provides a five-step process to turn these insights into actions to engage and motivate employees. Continue reading Genesys study reveals path to improving recruitment and retention for the contact centre in the face of the Great Resignation
Monthly Archives: September 2021
Augmentir Selected to Join the Webex Ecosystem as Cisco’s Connected Worker Partner
Augmentir, Inc., the world’s only artificial intelligence-based connected worker software provider, announced that it has been selected to join the Webex ecosystem and SolutionsPlus program as Cisco’s connected worker partner. Continue reading Augmentir Selected to Join the Webex Ecosystem as Cisco’s Connected Worker Partner
Leidos Selects Nuance Omnichannel Conversational AI Platform
Nuance announced that Leidos, a Fortune 500® science and technology leader, will use Nuance’s AI technology as part of their scalable and customizable digital patient engagement solutions for health systems and federal healthcare agencies. Continue reading Leidos Selects Nuance Omnichannel Conversational AI Platform
Glassbox Expands Award-Winning Experience Intelligence Vision With Strategic A/B Testing Acquisition
Glassbox, the leading provider of digital experience analytics for web and mobile applications, announced its acquisition of A/B testing technology from Convertize, a London-based company specializing in smart A/B testing software. In doing so, the company has reinforced its commitment to the Experience Intelligence paradigm it launched earlier in 2021. Continue reading Glassbox Expands Award-Winning Experience Intelligence Vision With Strategic A/B Testing Acquisition
Uniphore Expands its Executive Leadership Team with a Global Chief Revenue Officer
Uniphore, a leader in Conversational Automation, announced that Ritesh Idnani has joined the company as its Chief Revenue Officer (CRO). Continue reading Uniphore Expands its Executive Leadership Team with a Global Chief Revenue Officer
PolyAI Raises $14 Million from Khosla Ventures
PolyAI, the leading supplier of enterprise-ready voice assistants, is poised for rapid growth in the US thanks to investment from Khosla Ventures and recent deals with Landry’s Entertainment, Greene King, Starling Bank and Viasat. Continue reading PolyAI Raises $14 Million from Khosla Ventures