Cognigy, a global leader in omnichannel Customer and Employee Service Automation with its Conversational AI platform Cognigy.AI, announced the launch of Cognigy Insights, a powerful analytics suite integrated with the Cognigy.AI platform to help enterprises make sense of their conversational data, and give them the means to act upon insights, all within one best-in-class suite. Continue reading Cognigy Launches Conversational AI Analytics Suite to Deliver Actionable Insights From Conversational Data
Monthly Archives: September 2021
Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA
Qualtrics, the leader and creator of the Experience Management (XM) category, announced plans to hire 1,000 new employees across Europe, the Middle East and Africa (EMEA) by 2024. Continue reading Qualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA
Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees
Shared Services Connected Limited (SSCL) announces the launch of a new workforce tool, Service+ powered by Pega Customer Service™, which will enhance the experience of government employees by creating a streamlined process to track, manage and resolve workplace queries. Continue reading Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees
NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions
NICE announced it is expanding its partnership with Cloud9 Technologies (“Cloud9”), a core brand of leading financial markets’ infrastructure and technology company Symphony, to integrate its cloud compliance suite with Cloud9’s voice trading platform. Continue reading NICE and Cloud9 Partner on Next-Generation Cloud Compliance and Voice Trading Solutions
Artificial Solutions Announces IP Co-Sell Incentivized Partnership with Microsoft
Artificial Solutions® announces that the company joins the Azure IP Co-sell incentivized partnership with Microsoft. From now on, Microsoft’s sales organization will be incentivized for bringing Artificial Solution’s Teneo to its clients. Continue reading Artificial Solutions Announces IP Co-Sell Incentivized Partnership with Microsoft
Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience
Qualtrics, the leader and creator of the Experience Management (XM) category, is launching EX25, a new framework designed to help employers regularly listen to their employees, featuring 25 key drivers that impact every employees’ workplace experience. Continue reading Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience