Lifesize, Inc., a leader and global provider of cloud contact centre and video meeting solutions in over 100 countries with 1700 channel partners, announced it has been recognized in the 2021 Gartner Magic Quadrant for Contact Center as a Service. Continue reading Lifesize Recognized in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
Monthly Archives: September 2021
Doxim Launches Customer Communications Management (CCM) ROI Calculator
Doxim®, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the release of a comprehensive ROI analysis calculator for Customer Communication Management (CCM). Continue reading Doxim Launches Customer Communications Management (CCM) ROI Calculator
Survey Reveals Challenges People Face with Increased Video Meetings
Uniphore, the leader in Conversational Service Automation (CSA), released survey results revealing Japanese consumer perspectives on the challenges and opportunities for video conversations. Continue reading Survey Reveals Challenges People Face with Increased Video Meetings
NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences
NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Continue reading NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences
Verint Completes Acquisition of Conversocial
Verint®, The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging channels. Continue reading Verint Completes Acquisition of Conversocial
Air IT continues growth spurt with fourth pair of acquisitions
Air IT has announced its seventh and eighth acquisitions in a series of M&A deals led by CEO John Whitty. It has acquired Reading-based MFG UK Ltd and Uttoxeter-based INFINITY IT Solutions Limited, effective 2nd September 2021, for undisclosed considerations. Continue reading Air IT continues growth spurt with fourth pair of acquisitions