RingCentral, announced a range of new capabilities to help organizations run and grow their business by enabling employees to communicate and collaborate effectively, securely, and productively from anywhere. Continue reading RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work
Monthly Archives: September 2021
Babble continues to increase national footprint with acquisitions in the North-West and South Coast
Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisitions of both Concert (Concert Networks Limited) and 5 Rings (5 Rings Telecom Ltd and 5 Rings IT Ltd). The deals – which are the fifth and sixth completed by Babble in 2021 – extend the leading tech business’s UK-wide footprint, adding scale across the North-West and the South Coast. Continue reading Babble continues to increase national footprint with acquisitions in the North-West and South Coast
Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year
Five9 announced the results of its 2021 Customer Service Index (CSI) survey. The research revealed that 30% of respondents left brands they had previously been loyal to in the last year, and one in four said their contact centre experience has gotten worse since the start of the pandemic. Continue reading Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year
Comcast Business to Acquire Masergy
Comcast Business announced it has signed an agreement to acquire Masergy – a Plano, Texas-based pioneer in software-defined networking (SDN) and cloud platforms for global enterprises. The acquisition accelerates Comcast Business’s increasing growth serving large and mid-size companies, particularly U.S.-based organizations with multi-site global operations. Continue reading Comcast Business to Acquire Masergy
Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS
Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution
Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution