8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

8×8, a leading integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. Continue reading 8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy

UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe

New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys

Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher requests. Airlines saw an increase of 300 percent in monthly conversations around flight bookings, at a time when global passenger numbers have been trending around one-fifth of 2019 levels, according to research conducted by Verint®. Continue reading New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys