Construction has officially begun on BT Group’s brand new multi-million pound contact centre in Dundee as Kate Forbes, Cabinet Secretary for Finance and Economy, and Rob Shuter, CEO of BT Enterprise participated in the ground-breaking ceremony. Continue reading Construction starts at landmark new office development as BT commits to Dundee
Monthly Archives: May 2022
8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy
8×8, a leading integrated cloud communications platform provider, announced an expanded distribution relationship and resale go-to-market strategy with Ingram Micro Cloud, a global technology solutions provider and operator of one of the world’s largest cloud marketplaces for the channel. Continue reading 8×8 and Ingram Micro Cloud Expand Distribution Partnership with New Resale Go-To-Market Strategy
UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe
UserZoom, the pioneer of the Digital User Experience (UX) Insights category, announced the acquisition of Testapic, the leading UX insights company in France. This enables UserZoom to empower more teams across the globe with the high-quality user insights they need to build exceptional digital experiences. Continue reading UserZoom acquires Testapic to meet accelerating demand for revenue-driving user experience insights across Europe
New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys
Airline flight volumes are down, but airline customer communication is at an all-time high due to issues of flight cancellations, refunds, and credit and voucher requests. Airlines saw an increase of 300 percent in monthly conversations around flight bookings, at a time when global passenger numbers have been trending around one-fifth of 2019 levels, according to research conducted by Verint®. Continue reading New Research Underscores Need for Digital-First Engagement as Airline Passengers Navigate More Complex Customer Journeys
Infinity becomes preferred partner of Automotive Transformation Group
Infinity, the leading call intelligence provider, has announced a new partnership with Automotive Transformation Group, a leading provider of automotive solutions. Continue reading Infinity becomes preferred partner of Automotive Transformation Group
MaxContact builds on record year of growth with new VP of Engineering
Manchester-based customer engagement technology provider MaxContact announces a key new appointment to the senior team following an unprecedented period of growth. Continue reading MaxContact builds on record year of growth with new VP of Engineering