Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing customers to gain deeper intelligence by offering new features that predict age range and spoken language, monitor fraudulent attempts to pass voice verification, as well as offer customizable account data tags for better policy automation. Continue reading Pindrop Releases a Wave of Intelligence and Investigation Tools for Its Customer Authentication and Fraud Prevention Platform
Monthly Archives: June 2022
Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, introduced Talkdesk Retail Experience Cloud™, the AI-powered customer service solution specifically made for retailers. The uniquely designed platform unifies the customer journey across physical and digital channels to help brands meet customers wherever they are. Continue reading Talkdesk Introduces New Industry-Specific Solution: Talkdesk Retail Experience Cloud
Boost.ai Enhances Customer Experience for Create Room and its DreamBox
Boost.ai, the leading conversational AI support platform, announced a new customer service milestone with their customer Create Room, a leading online craft furniture provider. Continue reading Boost.ai Enhances Customer Experience for Create Room and its DreamBox
ServiceNow to Acquire Hitch
ServiceNow announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Hitch will add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning. Continue reading ServiceNow to Acquire Hitch
Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders
Forrester announced Forrester Decisions for Digital Business & Strategy, a new research service designed to help digital leaders across industries, including banking, insurance, retail, and healthcare, create and deliver businesswide digital strategies to increase customer acquisition and profitability. Continue reading Forrester Introduces New Forrester Decisions Service For Digital Business & Strategy Leaders
Zoom and Genesys Announce Strategic Agreement
Zoom Video Communications, Inc. and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys Cloud CX™. Continue reading Zoom and Genesys Announce Strategic Agreement