LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution Management System. Continue reading LivePerson launches Contact Center Conversation Mining to turn omni-channel conversational analytics into intelligent action
Monthly Archives: July 2022
Contentsquare Closes $600M Growth Investment Round Led by Sixth Street
Contentsquare, the global leader in digital experience analytics, announced that it has closed a $600 million growth investment round, including $400 million in Series F equity and $200 million in debt financing, bringing total funding to $1.4 billion. Continue reading Contentsquare Closes $600M Growth Investment Round Led by Sixth Street
Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
Freshworks, a software company empowering the people who power business, announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. Continue reading Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations
TechSee Launches ‘Visual Intelligence Platform
TechSee, the market leader in Computer Vision solutions for customer service, announced the launch of their Visual Intelligence (VI) Platform, a ground-breaking tool to empower teams and customers to customize their computer vision automation applications directly. Continue reading TechSee Launches ‘Visual Intelligence Platform
Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow
3CLogic announced the recent selection of its platform by Ramboll, a global engineering, architecture and consultancy company operating in 35 countries. The latest technology partnership will support Ramboll’s ongoing efforts to improve IT services and experience to its more than 16,500 employees distributed across the Nordics, UK, North America, Continental Europe, Middle East, and Asia-Pacific. Continue reading Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow
New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications
Freshworks, a software company empowering the people who power business, released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware – unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. Continue reading New Freshworks Report Finds 89% of IT Professionals Waste Time Weekly Due to Bloated Applications