Focus Group, one of the leading independent providers of essential business technology, is thrilled to announce it has acquired innovative clinical systems integration software ‘Contact Assist’ from Oak Innovation. Continue reading Focus Group acquires ‘Contact Assist’ from Oak Innovation
Monthly Archives: September 2022
Concentrix Earns Another Leader Recognition in Highly Competitive Customer Experience Management Market
Concentrix Corporation, a leading global provider of customer experience (CX) solutions and technologies, continues to earn its position as a Leader in the highly competitive Customer Experience Management (CXM) market. Continue reading Concentrix Earns Another Leader Recognition in Highly Competitive Customer Experience Management Market
Puzzel launches new AI-powered CCaaS packages
Puzzel, a leading European CCaaS innovator, has unveiled new and enhanced product packages designed to deliver end-to-end buying and digital first customer service experiences. Continue reading Puzzel launches new AI-powered CCaaS packages
5 Principles of Good Customer Service
As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Make yours stand out from the crowd with the right strategy. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service… Continue reading 5 Principles of Good Customer Service
Vonage Contact Centre chosen by Barry Callebaut Group
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Barry Callebaut, one of the world’s leading manufacturers of high-quality chocolate and cocoa products, has selected the Vonage Contact Center (VCC) for Salesforce solution to help optimise customer communications and enhance its operations. Continue reading Vonage Contact Centre chosen by Barry Callebaut Group
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service