Telecommunications specialist Enreach UK has further extended its range of IT support services to deliver even greater protection for SME customers against cyber threats and other security issues. Continue reading Service additions position Enreach uniquely in managed IT solutions market
Monthly Archives: October 2022
WaFd Banks on Talkdesk to Transform Customer Experiences
Talkdesk®, a global contact centre leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience CloudTM for Banking, a purpose-built customer experience (CX) platform for industry-specific needs. Continue reading WaFd Banks on Talkdesk to Transform Customer Experiences
Qualtrics Announces CrossXM, Helping Companies Measurably Improve Business Results With Better Employee, Customer and Brand Experiences
Qualtrics, the leader and creator of the experience management category, announced CrossXM, a new product line that gives leaders automated insights into how their employee, customer and brand experiences impact one another, helping them identify the actions they can take to drive the biggest impact across their business. Continue reading Qualtrics Announces CrossXM, Helping Companies Measurably Improve Business Results With Better Employee, Customer and Brand Experiences
Vertice Unveils First Pricing Guide of Project Collaboration Software
Vertice, a leading SaaS purchasing and spend management platform, released the industry’s most complete pricing guide into project collaboration software. Continue reading Vertice Unveils First Pricing Guide of Project Collaboration Software
CSG launches Xponent Ignite
CSG® empowers companies to build unforgettable experiences that make it easier for consumers and businesses to connect with, use, and pay for the products and services they value most. Continue reading CSG launches Xponent Ignite
ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience
Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has licensed a briefing note written by Information Services Group, Inc. Research™ (ISG Research™) in regards to how the CX leader is empowering the metaverse customer experience. Continue reading ISG Research™ Issues Proprietary Briefing Detailing How Sitel Group® Empowers the Metaverse Customer Experience