Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. Continue reading Solutions by Text Joins the LiveVox Partner Ecosystem
Monthly Archives: October 2022
Pega Expands AI Capabilities so Enterprise Users can Work Faster and Smarter to Drive Real Results
Pegasystems announced the latest edition of its Pega Infinity™ software suite to help transform how organizations quickly deploy apps, create smarter workflows, and deliver better experiences for employees and customers. Continue reading Pega Expands AI Capabilities so Enterprise Users can Work Faster and Smarter to Drive Real Results
Enhanced Automation and AI-Powered Chatbot Added to Calix Support Cloud
Calix, announced that the award-winning Calix Support Cloud (Support Cloud) will further enable customer support teams to easily deliver proactive support thanks to continued automation, expanded analytics, and more support channels. Continue reading Enhanced Automation and AI-Powered Chatbot Added to Calix Support Cloud
Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Centre Communications-as-a-service Platform, and Competitive Strategy
Frost & Sullivan has recognized Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications solutions. Continue reading Vonage Applauded by Frost & Sullivan for Its Fully Integrated API, Unified and Contact Centre Communications-as-a-service Platform, and Competitive Strategy
SADA Partners with Google Cloud to Deliver Contact Center AI Platform
SADA, a leading business and technology consultancy and award-winning Google Cloud Partner, announced it is officially a delivery partner for Google Cloud’s Contact Center AI Platform. As a delivery partner, SADA will offer and deploy Google Cloud’s enterprise-grade, AI-powered cloud contact centre solution globally. Continue reading SADA Partners with Google Cloud to Deliver Contact Center AI Platform
Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success
Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Continue reading Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success