Dubber, the leading unified recording and intelligence platform for service providers and their customers globally, has significantly expanded its partnership capability with Virgin Media O2 Business giving customers an increased range of mobile recording services and access to connected systems via one platform, provided over Virgin Media O2’s network. Continue reading Virgin Media O2 Business and Dubber Extend Strategic Partnership
Monthly Archives: February 2023
NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report
NICE announced that Opus Research has named NICE a market leader in Conversational Intelligence in its 2022 Opus Research Conversational Intelligence Intelliview Report. Continue reading NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report
Yext launches Yext Chat
Yext announced the launch of Yext Chat, a new product that empowers organizations to create conversational experiences with cutting-edge AI. The company plans to publicly release Yext Chat later this year and invites interested parties to join the waitlist for a closed beta. Continue reading Yext launches Yext Chat
Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026
By 2026, Gartner, Inc. predicts customer service functions that implement the “connected rep” will improve contact centre efficiency by 30%. Continue reading Gartner Says Customer Service Functions That Implement a “Connected Rep” Strategy Will Improve Contact Center Efficiency by 30% by 2026
RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya
RingCentral announced an extended and expanded strategic partnership agreement with Avaya, a global provider of solutions to enhance and simplify communications and collaboration. Continue reading RingCentral Announces Extended and Expanded Strategic Partnership Agreement with Avaya
Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform
Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. In a multi-year agreement, Sabio has helped deliver Appello’s move to Genesys Cloud and will continue to be the delivery and support partner. Continue reading Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform